As I am sure everyone is aware, the situation regarding COVID-19 (Coronavirus) is constantly changing.
The Essex car group want to provide all our clients and customers reassurance that we have, and will continue to follow any guidance provided by the Government. We will monitor developments surrounding the virus on a daily basis and will be ready to implement any amendments required to our internal policies and procedures should the need arise. We have developed and significantly invested in technology that will enable us to effectively engage and transact with our clients remotely so as to restrict the risk of spreading this virus unnecessarily, should the need arise. Therefore whether our staff work remotely or in the office it will in no way affect our ability to produce a service.
We will strive to create video footage for all cars where possible to enable prospective buyers and clients the opportunity to view and purchase cars from the comfort of their own homes.
On physical viewings, our staff will provide hand sanitiser and/ disposable gloves to viewers. We will also take instructions from Each individual client to respect their wishes regarding contact and proximity when visiting us and viewing a vehicle.
Internally, we have taken all reasonable precautions to protect both staff and clients. We would like to discourage any visitors to our offices who have either travelled to or arrived from any of the affected areas overseas including mainland Europe or have developed a new persistent cough, high temperature, flu-like symptoms or breathing difficulties.
We would like to thank all our clients, customers and staff for their continued support and will endeavour to be of as much assistance as possible!
The Essex Car Group Team!